SHIPPING POLICY
Order Processing
Orders are generally processed within one (1) to three (3) business days after payment confirmation.
During peak periods, promotional campaigns, inventory audits, public holidays, or unforeseen operational circumstances, processing times may be extended.
Orders are processed during normal business hours only.
Delivery Coverage
We currently provide delivery services throughout Malaysia, subject to courier coverage and operational availability.
Certain remote locations may require additional delivery time or charges.
Shipping Charges
Shipping fees are calculated based on various factors including:
- Delivery destination
- Package dimensions
- Shipment weight
- Product category
- Courier selection
Applicable shipping fees will be displayed before checkout completion.
Delivery Estimates
Delivery timeframes are estimates only and are not guaranteed.
Typical delivery timelines include:
Peninsular Malaysia
1–5 business days
East Malaysia
3–10 business days
Actual delivery times may vary due to operational factors beyond our control.
Shipment Tracking
Tracking information will be provided whenever available.
Customers are responsible for monitoring shipment progress and ensuring that delivery arrangements can be completed successfully.
Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information
- Ensuring someone is available to receive shipments
- Verifying delivery details before order submission
Additional fees may apply for redelivery attempts, returned shipments, or address corrections.
Delivery Delays
We shall not be liable for delays arising from circumstances beyond our reasonable control, including:
- Weather conditions
- Transportation disruptions
- Public holidays
- Customs procedures
- Government restrictions
- Labor disputes
- Technical failures
- Force majeure events
Risk and Ownership
Ownership and risk of loss transfer to the customer upon successful delivery by the courier provider.
Customers should inspect products immediately upon receipt and report any issues promptly.