PRIVACY POLICY
Introduction
PROCLEAN HYGIENE SUPPLIES SDN. BHD. (“PROCLEAN”, “Company”, “we”, “our”, or “us”) values and respects the privacy of our customers, business partners, website visitors, and service users. We are committed to protecting personal information and handling it responsibly in accordance with applicable laws and industry best practices.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, place an order, request a quotation, communicate with us, or otherwise interact with our business. By accessing our website and using our services, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, company name, billing address, delivery address, email address, telephone number, and account registration details.
When you place an order, request a quotation, subscribe to our communications, or contact our customer support team, additional information may be collected to facilitate those services. This may include transaction records, order history, payment confirmations, product preferences, and communication records.
We may also automatically collect certain technical information when you visit our website. Such information may include your IP address, browser type, operating system, device information, website usage data, pages visited, referral sources, and other analytics information used to improve website performance and user experience.
How We Use Your Information
The information we collect may be used for various business and operational purposes, including:
- Processing and fulfilling customer orders
- Managing customer accounts
- Providing quotations and product information
- Coordinating deliveries and logistics
- Responding to inquiries and support requests
- Improving our website functionality and user experience
- Conducting internal business analysis and reporting
- Sending important updates regarding products and services
- Providing marketing communications where permitted by law
- Complying with legal and regulatory obligations
We strive to ensure that personal information is only used for legitimate business purposes and is handled in a secure and responsible manner.
Sharing of Information
PROCLEAN HYGIENE SUPPLIES SDN. BHD. does not sell, rent, or trade customer information to third parties.
However, information may be shared with trusted third-party service providers where necessary to operate our business effectively. These providers may include payment processors, courier companies, logistics partners, website hosting providers, technology service providers, marketing partners, and professional advisors.
Information may also be disclosed when required by law, court order, governmental authority, regulatory agency, or legal process.
Data Security
We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
While we take reasonable measures to secure personal information, no method of electronic transmission or storage can guarantee complete security. Customers acknowledge that internet-based communications may involve certain inherent risks.
Data Retention
Personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Customer Rights
Customers may request access to their personal information, request corrections to inaccurate information, or inquire about how their information is being used. Requests will be handled in accordance with applicable laws and regulations.
Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Updated versions will be published on our website and become effective immediately upon publication.